Frequently Asked Questions
Orders & Shipping
Where do you ship to?
We currently ship across [list of countries]. If your country isn’t listed, please reach out to our support team.
How long does shipping take?
Orders are processed within [X] business days. Delivery times vary based on location:
- Domestic: [X-X] business days
- International: [X-X] business days
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track it here.
Returns & Refunds
What is your return policy?
We accept returns within [X] days of purchase if the item is unused and in its original packaging. See our Return Policy for details.
Can I exchange a product?
Yes! If you received the wrong product or need an exchange, contact us at [support email] within [X] days.
How do I request a refund?
Email [support email] with your order details. Refunds are processed within [X] business days after approval.
Do you accept returns on opened products?
For hygiene reasons, we cannot accept returns on used or opened products unless there’s a quality issue.
Product Information
Are your products cruelty-free and vegan?
Yes! We are proudly cruelty-free, and most of our products are vegan. Check each product description for details.
What skin types are your products suitable for?
Our products are formulated for all skin types, including sensitive skin. If you have concerns, check the ingredients list or consult a dermatologist.
Do your products contain parabens, sulfates, or synthetic fragrances?
No! Our formulas are free from parabens, sulfates, and synthetic fragrances to ensure safe and clean skincare.
How should I store my skincare products?
Keep products in a cool, dry place away from direct sunlight. Some items may last longer if stored in a fridge.
How to Use & Routine Advice
Which products should I use for my skin type?
Check our Skincare Guide for recommendations or reach out to our team for personalized advice.
Can I use your products with my current routine?
Yes! Our products are designed to complement most skincare routines. If using active ingredients, do a patch test first.
How long does it take to see results?
Results vary, but most users notice improvements within [X] weeks with consistent use.
Subscription & Discounts
Do you offer a subscription service?
Yes! Subscribe to get your favorite products delivered automatically at a discounted price. Manage your subscription here.
How can I apply a discount code?
Enter the promo code at checkout before completing your order.
Account & Customer Support
How do I create an account?
Click here to sign up and track your orders easily.
How can I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
How do I delete my account?
We're sad to see you go! To delete your account permanently, contact [support email] with your request.